Social Media for Small Business

How to Improve Traffic from Your Social Networking

By Christian

This post is part of a series. If you’d like to read from the beginning, check out the other posts so far!

This post of course is entitled “How to Improve Traffic from Your Social Networking”. Notice I said “improve”, not “increase”! As business people who want to sell things and make money online, we always want more traffic. And surely more traffic can be a good thing. But if your traffic is of low quality, you can get all the hits you want, and you’re still not going to reach your goals.

If it was really just about getting more traffic, you could just go purchase pop-under traffic from some traffic broker. You can get hundreds of thousands of visitors to your site like this very quickly. Of course, you won’t make any money this way…it just goes to show you that traffic is not everything. Quality is what counts!

The crux of the high traffic conundrum is that if you’re putting out quality content, and you’re taking steps to attract quality, targeted buyers to your site, high traffic and substantial profits are eventually inevitable. The ease and simplicity of the internet makes us want everything right now…yesterday in fact. I’ve talked with so many business people who run a blog or who have taken on different internet marketing projects, and they get discouraged after only a few weeks. It takes time! If you’re laying the groundwork in the manner I describe in Next Level Blogger, high traffic is on its way! But first, you want to make sure you’re attracting the right traffic.

The Value of Social Networking Traffic

Everyone knows (or SHOULD) that social networking sites like Facebook and Twitter are great sources of traffic. But like anything else, let’s not just take what falls on our plate. We need to stop being happy with just getting hits. Look past the numbers and figure why…WHY are people visiting your site, and how can you bring more targeted buyers to your site every day? Here are a couple things to consider doing if you want to make more money and get better results from your social networking traffic:

Better social networking contacts
Better social networking prospecting

Better Social Networking Contacts

Once again…there are no shortcuts! If your social network is not high quality, you’re not going to get high quality results. As marketers who want to sell things and make money online, so many of us want to ramp things up quickly. We want to build a large network as fast as possible, so we take short cuts.

There are automation tools available for MySpace and Twitter that I’ve seen out there, and let me tell you if you’re using a tool to “automatically” add followers for you on Twitter for example, with the hopes of building your follower count, guess what’s going to happen…you’re going to get a lot of followers most likely! And you’ll feel all warm and toasty inside because you have a ton of followers, and when you tweet out a link to your latest post, guess what happens. Nothing! Know why? Because the network you have built is junk!

It’s understandable to think that you need to have a large network on Facebook or wherever, and truth be told if your network is larger, you’re going to get larger results, but this is only the case if the people in your network actually care about you or what you’re talking about!

Build your network the old-fashioned way, by making personal contact with people you’ve found “out there”. Maybe you’ve come across their blog or seen them in a forum. You’ve talked. You know what business they’re in. They are aware of who you are, and you add them on Facebook. That’s a real contact. That’s a targeted lead. That’s someone you KNOW is interested in what you’re selling. It’s someone you can truly connect with and possibly help in the future. Build your network this way, not through automation, mass following or any other junk-building methods.

Same as what I say about high traffic, large numbers only mean something if there are quality, targeted prospects behind those numbers. Otherwise, it’s just junk. Build a quality network. It’s better to have 500 highly targeted people than 50,000 people who could care less what you have to say and who only added you because they didn’t want to be rude. Yes, this approach takes time, but it doesn’t take MORE time than doing it the fast, crappy way. Because the fast, crappy way doesn’t work. Then you’ll end up having to start over. If you really want to make money online, you might as well do it right from the beginning 🙂

Better Social Networking Prospecting

As business people, bloggers, internet marketers, we don’t often think of ourselves as salespeople, but if we’re selling things online (whether it’s a service, a product or anything), we are salespeople whether we think we are or not! And posting links, tweeting out your latest blog posts, engaging your buyers online to get them over to your site…this is prospecting. We are well-served to think about it this way. If we want to get maximum results, that is.

I will talk more about the power of prospecting and how to prospect in later posts, but for now, I want to simply state how you can get better results from the posts you make on your social networking sites.

First of all, I highly recommend using Ping.fm. It’s pretty well-known at this point, but there are still a lot of people not using it. I’m not sure why. You can post once and have that post hit any number or all of your social networking profiles all at once. You can use it for your blog posts, status updates and more. It’s a massive time saver and a great, simply way to reach more people without any additional effort.

Second, I think it’s important to consider the content of your posts carefully. This is another great example of an area where you can get great results, but most people don’t give it much thought. I believe it’s essential to be deliberate in your approach. If you can get a 1% better response from your status updates, that may not seem like much, but if you multiply that by 500-1000 status updates over the course of a year, it can easily add up to a LOT more traffic to your site, more orders and subscribers, etc. Trust me, 1% adds up!

It’s a common practice to tweet out a link to your latest blog post for example. Keep doing it. It works. It’s a great way to let people know about your newest content. Many people do not subscribe by email or rss. They follow you on Twitter. I was originally surprised when I learned this, but it makes sense. Many people who care about what you’re writing are only going to hear about your new posts this way, so make sure you keep doing it.

But you can get a better result, and a lot more clickthroughs if you are just a little thoughtful about how you post the link. Many people use Tweetlater or some other automated tool in order to automatically tweet out their latest posts. That’s cool. It gets the job done, but you probably won’t be surprised to hear that I don’t use any automated tool for this purpose. People are HYPER-sensitive to automation, and I honestly think they can smell it from a mile away. I don’t want my followers to think I’m not there in person. I want to cultivate that personal connection as much as possible. So I do it manually.

Take your post and think about the main value proposition to your readers. Don’t just tweet out the title and expect people to click over and read it because you’re so awesome and people love you. Give them a REASON to click over and visit your blog. Answer the question honestly, why should your readers visit and read this post now? What problem does this post solve? What real value are you offering them? State this briefly and tweet the link out that way. It takes 3 seconds of thought, and that’s all it takes in most cases to make that extra connection with someone. The details matter!

How to Identify Your Most Profitable Niche Market

By Christian

There are a couple common challenges to blogging effectively when it comes to picking your niche:

How to pick a profitable blog topic, and…
How to pick a profitable blog topic when you already have an existing business.

I will try to shed a little light on both of these. Most importantly, if you’re blogging for the purpose of selling stuff, you’re smart. Good call. But if you want to sell stuff, you need to first make certain that there is a market for what you’re selling. This is the first order of business. It may seem like common sense, but you’d be amazed how often this step gets skipped entirely! I recommend using SEO Book Keyword Suggestion Tool. This is a free tool, and it can give you some huge insight into whether or not there is a real market for what you want to sell.

Here is a typical report this tool will generate for you:

I ran this report on the keyword “cake recipes” just as an example, because I wanted to show you what this tool offers you. Look at a couple things here:

It seems “cake recipes” itself only generates an average of 63 searches per day. Not too heavy. But look at all the other related searches. Check out the scroll bar to the right in this screen shot, and you’ll see that it’s quite a list of very related searches, all totaling up to several hundred searches per day. Is this sufficient for your needs? I have no idea, because I don’t know what you plan on selling to these people, but the point is that it’s important to look at the whole report, not just the exact keyword you type in.
Look at all the resources to the right. All those links take you to other reports and resources you can use to cross reference your results and get more ideas. It’s pretty comprehensive.

I’ve used this tool a LOT over the past couple years, and believe me it will enable you to save yourself a lot of heartache by confirming up front whether the niche you’re pursuing is even something people are interested in.

Another thing to consider

Let’s say you’ve found a keyword that gets plenty of traffic. That’s a good thing, right? Can you make money in that niche? Possibly. But just because there are a lot of people looking for information in a particular niche doesn’t mean they’re spending any money. There’s a difference between getting a lot of traffic and making a lot of money. This is a theme that will continue to come up here a lot, so I’ll go ahead and say it again: it’s better to get only moderate traffic in a profitable niche than to get tons of traffic in an unprofitable one. This sounds like a “duh” statement, but go look at how many people are trying to make a living with entertainment blogs and news blogs, and you’ll see very clearly that most bloggers often monetize as an afterthought. That’s fine of course, but if your goal from the start is to make money online, make sure you pick a niche where there is sufficient interest AND where people are actually spending money!

Do a search in Google and see if there’s any advertising in the sidebar in the search results page. Look at this result for “cake recipes”:

Now this is just my personal take on it, but there’s over a million search results and a grand total of 7 ads. And 3 of those ads are from big name companies, probably wasting money. If I was looking for a profitable niche, I’d want to see more than 7 people trying to make money on it. I’ve talked about this before, but competition is a good thing! If there are a bunch of people advertising to try and reach this niche with paid advertising, I’d take that as more of a sign that people were spending money on this niche. As it stands, I see a million pages offering free information and half a dozen people charging for it. This is not what I call a good target.

What if You Already have a Business?

Let’s say you own a business already, and you want to start blogging. Or maybe you’re already blogging and social networking and not getting the results you’re looking for. One common mistake a business owner will make when starting a blog is to simply use their existing business niche and build a blog around it. This is surely a logical approach, but don’t make the assumption that what you’re doing offline is going to work online. The internet is its own marketplace.

Think about it this way: if you were taking your business and starting another store in a new location…you would research that location first, right? You wouldn’t just assume that any old place will do, and you wouldn’t assume that what you do in one place is going to work somewhere else, right? There are a whole variety of factors to consider when opening a new location for your business, and doing it well and profitably requires that you do research up front. Give your business blog and social networking presence the same consideration.

For example, let’s say you’re in the real estate business. I use this example because I have experience in real estate, and I know a lot of people in the real estate business. The common assumption for a real estate agent would be to use their blog to post their new listings. That makes sense of course, but will it help you produce results toward reaching your goals? The name of this post is “How to Identify Your Most Profitable Niche Market”, so we need to find a niche for your blog that is actually profitable, not just one that makes sense.

From what I’ve seen, I’d say 99% of Realtors who have a blog, use their blog primarily as a place to post their new listings, and that’s about it. Look, marketing your listings is a big part of the real estate business, so that makes sense, and I think you should do it. But I strongly encourage you to dig a lot deeper. Are people in your market searching for vacation property? Short term rentals? Foreclosures? Multifamily investment property? If so, then any of these are worthy niches…valuable pockets of your market where you could slip in and dominate your competition…and you’re missing out on it entirely if you’re not doing your research!

Type in all the keywords you can think of that fit your existing business. Anything that you think is relevant to what you offer. How do you want to be found online? Type it in. See what comes up. Get familiar with what people are actually looking for. This keyword tool is a fantastic, free resource…use it! You can start a blog using a topic that “makes sense” if you want, but if you want great results, you need to be sophisticated in your approach. You need to provide content that is highly targeted to a market with demand that you have verified. This goes for those of you who want to start a new blog to make money online or for those of you with an existing business. It’s the same either way. Do the research and verify demand up front, and you will be well-rewarded.

A Specific Example of Finding a Profitable Niche

An example of this…I work for a real estate broker, and in her particular market there is a high demand for bank owned properties. There are a lot of people searching for bank owned properties; we’ve seen it. It’s funny, because compared to many markets across the country, there are very few bank owned properties in this market, but nevertheless…people are searching for it. So we set up a single page with a keyword-targeted domain name pointing to it…to target that traffic. When people search for bank owned properties in this market, her site will show up. No other real estate people in this market are doing anything nearly as targeted as this, and as a result I bet this page is going to do very well for her.

That’s all I’m talking about. It’s not rocket science. It’s just a matter of digging in deep, doing research up front and taking the time to make sure that whatever blog you want to set up is going to actually help you meet your goals.

Why to Write a Plan for Your Blog

By Christian

Blogging is not usually supposed to be very technical or journalistic in tone. A huge part of the appeal is that blogging is highly personal. This is also where blogging gets a lot of its strength and effectiveness. Whether you’re in a home based business, real estate, internet marketing, network marketing or ANY business that would benefit very much from a blog presence, blogging gives you the opportunity to connect on a personal level with a large number of people over time. When you think about it, there is really nothing like it!

The Power of Blogging

You cannot mail to a direct a mailing list, or do a calling campaign or any other form of contact with your network that is as effective and engaging as a blog can be, if it’s done right. And think about this: blogging is CHEAP! How much would it cost you to do a mailing to 10,000 prospects? It would cost thousands of dollars of course, and how engaging would it be? How many of those postcards would just end up in the trash? But how much does it cost to publish a blog post and blast it out to everyone in your network? Nothing! Think about how powerful that is! But the point of this post isn’t to sell you on the effectiveness, it’s to show you the importance of writing a plan for your blog, why it’s essential and a couple steps to take to make sure you’re doing it effectively.

Unfortunately for many business people, much of what you do ends up coming off as spam to most people. This is not what you want, believe me. And it’s completely avoidable, if you write a good plan for your blog up front!

Blogging can be a Double Edged Sword

Writing up a plan for your blogging and social networking is a rare thing. Almost no one does it. Who has the time? And really, how important can it be? It’s very easy to get started with a blog, but don’t let that confuse you. I mentioned how powerful and cost effective a blog can be as a marketing tool. The fact that it’s very inexpensive to get started is simply a blessing of technology, but I’d encourage you to not treat it like it’s free. The people you’re engaging are real people; don’t waste their time! For decades, it’s cost media companies many thousands of dollars to do what you can do now for basically nothing, but just because blogging is cheap doesn’t mean your audience’s attention is cheap. In fact, you’re not the only one who has access to this technology…everyone has access to it, and as a result your audiences attention span and trust is stretched even thinner than ever.

In other words, just remember this: if you want your blogging to be effective, you need to put out quality content, and you need to be HYPER-sensitive to what they will consider valuable. Value is in the eye of the beholder, and the decision regarding what is valuable is up to your customers, not you. But still, you need to reach your sales goals, no? So what gives? This is why writing a plan is hugely important.

The double-edged sword of blogging is this: if you do well, you will be able to engage a high number of people on a personal level. This is powerful and very cost effective branding. But if you put out content that is not well-received, even if your intentions are good, you can easily do more harm than good. Consumers are incredibly insensitive and unforgiving when it comes to spam, and as far as a consumer is concerned in the social media world…spam is ANY from of non-personal interruption-based marketing that they did not ask for.

The essential element here is perception, not reality. Spam is anything that is perceived as spam. Many business people and sales people have a tough time adapting to social media because of this. What happens is that they take on a blog or create some social media profiles for the purpose of marketing their business. That’s good. That’s smart. But then they proceed to simply use these tools as a way of advertising themselves, completely neglecting the “social” part of social media. That’s bad.

Write a plan for your blog! Make sure up front that you have an action plan, in writing, that will enable you to get the results you’re looking for. And your plan must enable you to reach your goals without doing anything that can remotely be perceived as spam by your prospects. This is a challenge! But seriously, if you don’t do the work up front, you’re wasting your time. I honestly think much of the spam out there is due to business people wanting to sell things (which is smart) but not sitting down to make sure they have a plan to effectively make it happen (that’s NOT smart).

The Value of Having a Plan

Many people, especially salespeople, have told me they don’t understand the value of having a business plan. They just want to go out and sell. What good is it going to do you to have a written business plan sitting on your desk? Here’s the deal: you don’t need a business plan; you need to WRITE a business plan. See the difference? As soon as you write it, you can throw it away for all I care. Actually, it’s best to hang on to it and revise it once a quarter or so, as your business changes and as you learn more. However, the finished product is largely irrelevant. You don’t need it in most cases. What you NEED to do is go through the process of writing it, because the process of writing it will force you to think critically about what you’re doing.

Don’t spend months writing a blog only to find out that you are never going to achieve your goals this way. Don’t start a blog because it’s cool or because I tell you it’s a great marketing tool or whatever else…do it for the right reasons. Write a plan for your business, and make sure your blog is targeted to help you meet your business goals. There are a million kinds of blogs, and there are a million different angles you can take. Write the plan first. Outline what you want to do. Make sure it all makes sense, then start. Measure twice, cut once.

In my next post, I’ll make a list of essential questions for you to ask while writing your blogging plan. Have I convinced you to write a plan?

Use a Sales Funnel to Blow Up Your Blogging and Internet Marketing Sales

By Christian

This is the second post in a series on how to power-monetize your blog, internet marketing or social networking. If you’d like to start from the beginning, you can visit the first post here.

Whether you operate an offline business and are using blogging, internet marketing and social networking as a way of expanding your reach and effectiveness, or whether your online presence is your primary activity, using a sales funnel is mandatory if you want to truly maximize your results. Yet, most people don’t even know what a sales funnel is! And what’s more…even those who have an idea of what a sales funnel is, don’t know how to use one effectively. So, here’s the rundown:

What is a Sales Funnel?

A sales funnel is a tool that guides you on how to optimize your sales. It’s something you come up with through the process of developing a good business plan for your site. This is something I’m going to be covering in depth in future posts, but for now let’s look at the funnel itself. It looks simple enough, no?

Now this graphic is just a representation of a sales funnel; you can make yours look however you prefer. The point is to have one. A sales funnel is the process you take your buyers through that leads to a sale. Simple concept wouldn’t you say? But how many of us neglect to implement on this concept? Answer a few questions to see where you stand:

Where do most of your buyers come from?
What pages do they land on most often?
Where do they go from there?
What steps are you taking to monetize each page of your site?
How are you providing maximum value to each buyer on every page of your site?
What stage in the buying process do you suppose is each of your visitors in, and what steps are you taking to guide them to a sale?

If you do not have immediate and simple answers to each of these questions, your sales funnel needs work. The good news is that by developing a well-designed sales funnel, you will be able to truly maximize sales on your site.

Obviously, you can tell by looking at my sales funnel (which I took from a real estate site I run), not everyone who visits my site signs up for what I offer. Imagine that! I expect you’re running on less than 100% conversion as well, and the trick is to really dig in and make sure you’re getting every conversion you can get.

The point of this post is not to go in depth on how to use a sales funnel. That is coming in future posts. I’m really going to dig in for this series and show you not only how to use a sales funnel but also how to maximize sales every step along the way. Make sure to bookmark this post and come back for the future posts as well!

For this post, I want to show you what a sales funnel is and illustrate how powerful it is.

The Power of a Sales Funnel

Buyers visit your site. Some of them bounce right off to another site. Some of them stick around for a minute. Some of them hang out for a while and read several things and then leave. Some of them actually sign up for what you’re offering. This is good stuff. It’s how you make money online! But the problem is that most people take a very scatterbrain approach to all this. The idea is that you put up some good content, drive traffic, offer a product or service for sale and hope for the best. I don’t really need to tell you that’s not a very good approach, do I? We need to do way better than that!

Deliberately designing a sales funnel forces you to think about the process a buyer needs to move through in order for you to make a sale. What process does YOUR buyer need to go through in order to buy from you? Have you thought about this?

Let’s use the sales funnel I pictured above as an example. As I mentioned, it’s from a real estate site I run. The goal is for me to get contact information from as many buyers on this site as possible. Perhaps your goal is to take orders for an ebook. Maybe you want to build a list of email subscribers. You have your own goals. My goal for this particular site is to build a list of buyers and their contact information.

Look at the Numbers…

Do the math and you’ll see I’m pulling a little over 17% conversion from this site. This doesn’t happen automatically! Many internet marketers shoot for 2%. They brag their faces off when they get 7-10%. This site is pulling 17%. I hope this serves as a testament to how powerful a sales funnel can be 🙂

But I don’t just have the total number of visitors and how many leads that came in, do I? There’s more. I have an intermediate step in the middle. I track how many people view the sign up form. Out of all the visitors to this particular site, I am successful at getting about 46% of them to the opt-in page, where they give me their contact information. Not all buyers fill out the form of course. In fact I lose most of them, but I do get an overall 17% conversion from this site.

It’s important to understand that 17% conversion is very rare in internet marketing, BUT it’s very achievable for you as well if you implement the same systems. Like I said, I cannot go into huge detail on the implementation of the sales funnel in this post. I will be doing that in future posts here. Please bookmark this page to return for the future articles as they go live. I will link up all the content here, so it’s very easy to find.

How to Make a Sales Funnel

Of course, this is a simple enough thing to do. Creating a sales funnel is merely a process of accessing your goal and then deciding how to best achieve it. Many people just want to “make money online”. Of course, you need more than that. You need a plan. A sales funnel is an essential part of that plan.

What is your main goal?
What things need to happen in order to turn your visitor into a buyer?
What steps can you take to ensure that every page on your site functions to convert a potential buyer from one step to the next?

Of course if your sales funnel is very simple, such as the one I’ve pictured as an example, there are really only a few steps. It doesn’t have to be complicated. It just needs to be something you’re mindful of when tweaking your site for maximum efficiency.

So You’ve Put Together a Sales Funnel. Now What?

Having a sales funnel is the first step. A defined and laid out step-by-step process you lead every buyer through that results in a sale. As you can see by the example I provided, it doesn’t need to be complicated. In fact, it can be very simple! But it’s essential to write it up as part of your plan and most people skip this.

Having a process in place, you now have the real work cut out for you: how to maximize results at each stop along the way to the sale!

In future posts, I will take you through each step of the sales funnel and how to maximize results each step of the way. Suffice to say for now, your sales funnel is the process you lead your buyers through in order to make a sale. It’s essential to understand where each of your buyers is within your sales funnel. If you know where they are, you can take them and guide them to a sale. Or you can use the scattershot approach, put up good content and hope for the best. I hope you’ll keep reading and learn to use your sales funnel for maximum success in your blogging and internet marketing 🙂

BTW…let me know if you have any questions!

Make sure to visit the next post in this series also…

Make Money Online by Selling More to Fewer People

Your “Internet” Business is Just as Much Offline as it is Online

By Christian

Be careful calling your business an “internet” business. I mean, the phrase “internet business” is by it’s very nature misleading. No business is actually done online. Think about it. You can easily argue that money changes hands. Products are obviously sold online, etc…so what the heck am I talking about? My point is simple: PEOPLE buy stuff, and people are in the real world. Your business is either a real world business, or it’s not a business at all. Most small online businesses concentrate primarily on nebulous concepts like “traffic”, “SEO”, “clickthroughs”, etc. This is a mistake.

Your blog, sales page…your social networking profiles, all the contacts you make…it all has a real world context. These are real people you’re interacting with, not avatars, not screen names. I honestly think we forget this. Look, you’re either in business, or you’re not. There is no “internet” business without real world business!

More than just Semantics

Of course, this could very easily get blown off as some type of semantics rant. But it’s an important point for one reason. It’s essential to think about the real people you’re doing business with. I see so much content out there about how to “convert traffic”, how to “increase CTR” and all this other BS. Yes, clicks make money. Ads generate revenue. But this blog is about one thing: running a real, substantive business from your blog, internet marketing and social networking. If you want to do this, you need to take it to the next level.

Yes, SEO is very important. Writing a good headline is important. The placement of your opt-in box is important. But the reason I’m writing Next Level Blogger is that I don’t see nearly enough attention given to the human element of this business. And this also is one of the huge reasons I feel competent and authoritative enough to be able to provide you with real value in this area…I come from direct sales. I understand that when you make a sale, it’s not just a “conversion”. It’s not just a stat. It’s a real person that you’ve affected.

Your Internet Business Deserves the Extra Attention

I understand many people in internet business may not want to bother themselves with this distinction. It’s cool. If you’re in that camp, I’m not writing for you. I named this blog “Next Level Blogger” for a very specific reason…this site is about taking things to the next level. If you’re cool pursuing the revenue you can generate from running a regular blog, scraping a few cents together here and there, you have every right to, and I make no qualms about it. We’re all in this business for our own reasons. That’s the way it’s supposed to be. I also understand that mentality. I mean, one of the immediate appeals of internet business is that you can interact with people without having to *actually* interact with them. It’s very convenient. The only downside is that it’s a very limiting way of doing business, and if you want to truly maximize your blogging, you need to maximize your interaction with the real people who read it.

This is what I mean when I say your business is as much offline as it is online. We can learn so much from offline business, yet we usually skip over all the lessons we could learn, because we think everything works differently online.

It’s true, there are things to learn, but at the end of the day you need to know how to sell things if you want to make real money online. And if you’re selling things, you’re selling them to real people…offline business has HUGE lessons to teach us.

Rookie Mistakes from Offline Business Owners

So many business owners in my network are in home based business. Many are Realtors. Many are consultants of various kinds. All of you guys are shrewd and talented. You can all, also, benefit massively from blogging and social networking. You all operate great businesses, but when you guys go online, you get uber-distracted by all the jargon and all of a sudden abandon everything you know about how to do good business. All of a sudden I’m talking with you about link building, image alt tags and all this kind of thing.

Don’t get me wrong, learning basic SEO stuff is a great idea. Crucial even. But don’t let it over run your business. There is a difference between running a successful blogging or social networking plan and being an SEO expert. If you want to get into the SEO business, do it. But if you want to run a successful business using blogging or social networking, you just need to learn enough to make things run smoothly. The rest of your focus needs to be on the human element. Don’t get distracted!

This is the Key to Lasting Success Online

If you want to take your efforts and really drive a home run, you’re going to have to get smart about what you do. If you want a real business, you’re going to have to run a real business, not just an “internet” business.

The point of this post is to make a simple point: your customers are real people, and thinking of them as such causes two things to happen.

It causes you to think about your business completely differently.
It enables you to truly unlock many of the profit centers that are not open to you when you only think of your business as an “internet” business.

In future posts, I’m going to outline ways you can use your “real world business” mentality to generate new systems of revenue that most small internet businesses completely ignore 🙂

For now, the simple point I want to get across is that while SEO, traffic, impressions, etc…all the ethereal concepts we tend to concentrate on DO have value, it is up to us to look past it all and focus on what really matters…the real world customers we’re interacting with and how we can best help them.