Social Media for Small Business

20 Ways to Instill Trust and Make More Money

By Christian

As I mentioned in my last post, trust is a hot commodity. It’s essential to instill trust with your readers if you want to get good business results from your blogging, social networking and internet marketing. So how do you instill trust?

The methods we use to market products and services these days are changing rapidly, and if you’re reading this blog you’re obviously aware of these changes and are taking steps to learn. Kudos. But it’s important…absolutely essential…to understand one simple fact.

The way people buy things is changing, but the REASONS people buy things haven’t changed at all.

In other words, people may be searching for information differently, they may be hyper-connected and using new resources to find out what they want to know, but deep down they still need the same things. People want to avoid pain and increase pleasure. They have the same hot buttons: greed, envy, love, etc. And they also need to trust you if they want to buy from you.

Here are things you can do to instill trust:

Create quality content, specifically written for your target audience.
Respond to your comments. Be thoughtful.
Respond to your email. Take time to be helpful.
Be everywhere. The more your audience sees you “out there”, the more your credibility increases.
Offer a guarantee for everything you sell. Take all risk upon yourself, leave only value for your customers.
Honor your guarantee. It should be just as easy to get a refund as it is to place an order.
Don’t spam people.
Leave thoughtful comments on other blogs. Use comments on other blogs as a conversational tool, not a promotional tool. People know comment spam when they see it. If you think real customers are going to click through your comment spam on other blogs and buying things from you, you’re deluding yourself!
Be honest.
Be consistent.
Make your products and services targeted. In other words, don’t just produce what you want. Confirm there is a need first. Targeted product creation instills trust, because it speaks directly to your customer. They will really feel like you really know them.
Don’t post blind, stupid links on Twitter or in your social networking status. Would YOU click on a link that says “hey check this out! crappyaffiliatelink.tinyurl.com”? I’m not against affiliate marketing of course. Not at all. I’m just saying, blindly blasting out affiliate links, hoping some of them will stick is NOT the way to build trust.
Before you post anything, anywhere, ask yourself “Is my goal to create value for my customers, or am I just trying to sell something?”
Be around for a while. There’s really no getting around this. The longer you are around, the more credibility you’ll build and the more your reputation will proceed you. This is a key element of trust, and it takes time.
Make your site easy to navigate.
Be an active member of other forums or a guest author on other properties that are valued and trusted by your target audience. This is another element of “being everywhere”, from #4.
Avoid overzealous claims in your sales copy, even if they’re true.
Don’t ignore complaints, and don’t be rude…seriously, someone who has taken the time to complain or leave a stupid, hateful comment on your blog is EXACTLY who you want to interact with. They care enough to let you know…99% of the time, it’s a simple issue you can resolve immediately with very little effort, and when you do this, you come off like a hero. If you choose to attack back, you will be justified in doing so, and you will also lose at least one customer forever. You can choose between using such an event as an opportunity to grow trust in your brand, or you can choose to come off looking like a jerk. Your choice!
Testimonials. This is a classic. It works, and it will ALWAYS work. Show people proof that your product or service has produced favorable results for others. Produce a system for getting testimonials from your buyers today!
Be good. This one might sound like a cop out, but I think it might be the most important one of all. Being good requires constant hard work, networking, staying on top of things and really putting your honest, full effort into your business…every day. These are all things the “gurus” claim they can teach you to skip. Learn all you can from the gurus, but then go out and bust your ass implementing what you’ve learned. Don’t skip the hard stuff, because doing what your competition is not willing to do…that’s exactly what will turn the tables in your favor. Can you make money online by doing very little? Yes, you can make chump change that way. Of course, if you’re in it for chump change, you’re reading the wrong blog 🙂

Of course, I don’t consider this to be a masterfully comprehensive list, but it’s a few things I consider to be absolutely crucial for instilling trust with your buyers.

Do you have any to add? Let me know what you think!

The Number One Reason Blogs Fail

By Christian

Most of the readers of this article are people who are actively involved in blogging, internet marketing or social networking for business…or people who are looking for a good way to GET involved in these activities. One of my biggest goals is to communicate the fact that there really isn’t a hardcore secret to making it work. You need to be purpose-driven and work hard at it.

I suppose I could sell you a book on how to make a million dollars in your first year while only working a few hours a day, or I could charge you $97 for a “proven, guaranteed program” on how to get 10,000 followers on Twitter in the next 90 days. But I’d rather just tell you the truth.

Here’s the motivation for me: if I tell you what really works, then some of you will turn away and not come back, because I’m not telling you what you want to hear. To me, that’s a good thing. The reason it’s good for me to run some people off, is because I sell stuff. I sell sales training and consultation, and I sell information products. If you’re looking for a fast fix or a get rich quick deal, you either won’t buy what I’m selling, or you’ll complain when you get it, so me just giving it to you straight really is better for all of us!

The Reason Blogs Fail

That said, what IS the reason most blogs fail? This is my honest assessment: the reason most blogs fail is because they were improperly researched to start. Probably very little or NO research was put in at the beginning, and as a result the blogger failed to get any meaningful results. Then they quit.

I would quit too if I got no results! If you’re getting no results, it’s smart to move on to something else. It’s important to know the difference that a failed blog doesn’t mean you’re a failed blogger! I hope these bloggers are not giving up on blogging altogether. I hope they are picking up the pieces and learning from their mistakes…and moving on to more successful projects in the future.

But the idea stands: if you want a successful blog or internet marketing plan of any kind, you need a fully detailed plan to start off. As you know, I consult with sales people all the time, and you’d be amazed at how many people have no business plan of any kind. No written goals at all. I’m sorry, but you cannot run a meaningful business and achieve meaningful results without a plan.

The Magic of a Business Plan

The magic of writing up a business plan is NOT in the finished project. You can throw the business plan in the trash for all I care (figuratively speaking; it’s best to keep it, refer back to it and continue to revise it at least quarterly). The real power in writing a business plan comes from the writing process.

What is your target audience?
How will you target them?
What will be your main source of traffic?
What steps do you plan to take to ensure you get the traffic you need?
How do you know these steps will be effective?
How will you measure the success of your blog?
How do you know that getting those results will create a meaningful impact on your business?

Answering questions like this put you in the hot seat. Will your idea for a blog work? I don’t know, but don’t you think it’s better to find out before you spend the next several months working on it?

Failure to plan properly is not the ONLY reason a blog can fail of course, but it’s the number one reason. It’s amazing how many businesses are out there operating with no plan whatsoever. If you take your success seriously (why wouldn’t you?), do the necessary work to write a proper business plan. You’ll be doing yourself a serious disservice if you choose to skip it!

Is Selling on Your Blog Sleazy?

By Christian

I just wrote recently about how we’re all salespeople, whether we think so or not. This begs the question: if embracing the fact that we need to sell things in order to really make money online is necessary, why are so many of us wary of asking for money from our readers?

This is an essential issue to address, for the simple fact that if you DON’T ask for what you want, you will not likely get what you want. We all understand this concept, but many of us are still bashful about asking for people to buy things from us. Asking someone for money is tough, it feels to us as if we’re violating or somehow cheapening the relationship we have with our readers.

Are You Ashamed to Ask for Money?

Sometimes we feel ashamed of asking for money, because deep down we feel that salesmen are sleazy. Is selling on your blog sleazy? I hope to answer this in this post, but ultimately this is going to be a personal decision. But know this: if you don’t sell stuff, you’re not likely to ever make much money in anything you do. This isn’t necessarily a bad thing…money isn’t everything. Believe me, I understand this. I’ve turned down several high paying jobs that would have required way too much of my time.

Turning down a job that pays well over a hundred thousand a year is not something a young me would have done. But you learn eventually that money isn’t everything…so I get it.

But this doesn’t mean selling is sleazy! Being sleazy is sleazy. But to say that all salesmanship is sleazy is a blanket statement that we all know is not true. Not if we’re being honest. So, that’s the answer I have for you:

Is selling on your blog sleazy? Yes, if you’re a sleaze. For the rest of us, it’s an honest and absolutely essential business practice.

How to Get What You Want

What does this mean for those of us who really want to make money online? How do we take our business and really promote it effectively through internet marketing, social networking and blogging? Here’s how:

We have to know with absolute clarity what we want. Then we need to ask our readers to give it to us.

This is all there is. Blogging is simple! It’s just work. If we create a LOT of value for our readers, we have every right to ask for money. Not all will. It’s cool. You’ll never have a 100% closing ratio, but you don’t need one. Many internet marketers make good money from a closing ratio hovering around 5%. Personally, I think you should expect way better results than that. But I digress…the point is that you don’t need EVERYONE to give you money, you just need some people to give you money. But if you don’t ask you don’t get.

Lesson from the Trenches

How to create huge value for your readers? This is a great topic for future posts, but let me give you a quick story from my direct sales years for now. I used to sell Kirby vacuum cleaners door to door. You learn a lot about building value by selling door to door. I’m asking people who haven’t met me 15 minutes ago to spend $1500 on a vacuum cleaner that didn’t think they needed before I walked in.

After my demonstration, I always asked people what they thought the price tag was, and most of them told me they were expecting a price tag of over $3000. So when I told them it was $1500, they were visibly relieved. You could actually seem them relax into their seat when I gave them the order form.

How do you do this? I will get into the fine details as I continue to develop this blog, but for now I just wanted to give you the basic concept…if you want to ask someone for $1500, you better give them $3000 in value. If you want to have someone buy your ebook for $47, you better be able to show them definitively, in terms they understand, why it’s worth a lot more…that’s the concept.

Give people a deal. It’s more work for you, but it’s a better deal for your customers, and that’s how you make money. You make money by creating value for others.

Is Internet Marketing too Techy for You?

By Christian

I network primarily with home based business and other small business owners who want to use blogging, internet marketing and social networking tools to promote and grow their business. One of the biggest concerns I hear is that this “internet stuff” is just too technical. With terms like “seo”, “image alt tags”, “robots.txt”, and so on and so forth, internet marketing is surely filled with jargon and a lot of things to learn. But so what? My argument is that the learning curve is NOT something that should scare you away. You’re looking at tools that can literally transform your business. And they cost almost nothing to use them! If you’re in the camp that has delayed getting online in a big way because you’re intimidated by technology, I get it, but I hope this article gets you off the fence. That’s my goal anyway.

What’s Your Competition Doing?

Consider this: your competition IS going after the internet space in your niche, so if you don’t you’re putting yourself at a huge disadvantage. Besides, with even a cursory glance, you can see that people are looking for what you sell online, and if you’re not in that space in a big way, then you’re basically begging your customers to go somewhere else. That’s not you!

It’s Time to Be Smart, not Safe

This is not a time to not be smart in business. I see business owners canceling their print advertising left and right. And many have reported to me that they see little to no negative effect. What does that tell you about the power of traditional advertising on today’s consumer?

You need to market yourself in some manner. Would you not agree? I think there’s something essential to consider here. I’m not going to pretend there is not a learning curve to internet marketing. I’ve spent years doing this, making a lot of money for clients, and I’m just now starting to turn the tables to make real money for myself. It takes time to learn the ropes of ANY system. This is no different. Let me tell you that if you take on internet marketing for your small business, you will not only learn a lot about technology, but you will be tapping into a global market…it will likely transform your business in a very real, positive way. It will change the way you think about your business, and you’ll see a whole new set of ways to grow it in the future. This ought to both thrill you AND scare the crap out of you. If not, you can stop reading now 🙂

Success Takes Work, Period

I can’t make the learning curve disappear for you. Anyone who claims to do that is full of BS. One of the top things I concentrate on at Next Level Blogger is how to make money online using blogging, social networking and internet marketing. This field is filled with content on “how to get results fast”, “how to make money fast”, etc. I’m trying to keep my foot off the gas in that department. It takes work, and I don’t want to give any false impressions. Even Frank Kern, the king of laziness in the internet marketing world, openly admits that he has to work hard to make his millions. Deep down, we all know success takes hard work, and as a business owner I have no doubt you understand that. So why should internet marketing be any different? The question is not whether you should do the work necessary…the question is whether or not you can get huge results with it. I’m telling you the answer is “yes, you can get HUGE results with it! It’s worth the work!” My goal is not to make the work disappear, but I do want to put it into perspective.

To Put it into Perspective…

One field I know well is real estate. I’ve had a lot of success generating leads online and helping my real estate team sell a lot of houses. When making the transition from traditional advertising to internet marketing, I often confront (and still confront) the concern of internet marketing being too techy. I explain a new marketing idea I have, and some people just don’t “get it”. And because it’s an uncomfortable concept, they just want to keep doing it old school. Well, if old school still worked, I’d be out of business. The whole point of this is that old school doesn’t work anymore, not when it comes to marketing. To remain competitive, we NEED to try new things.This means we simply have to dive in, get our hands dirty and learn new stuff. Period.

This is what I try to explain to my clients, and this is what I’ll try to explain to you today: to become an expert in your field, to become good in your business, you needed to learn a lot of things. In real estate for example, Realtors NEVER used to use cell phones or laptops. They never used to use contact management databases. They didn’t know how to typeset their own print ads or design brochures…none of this. Now, a real estate agent without these tools and skills is out of business, period. Stuff changes, doesn’t it?

And this is all I’m saying in this article. Soon, a Realtor without a Twitter account and a strong social networking plan is going to be uncompetitive. And this applies to YOUR business 100%. Whether you’re in a home based business, network marketing, whether you sell ebooks or affiliate products, whether your main business is online or offline…no matter what you’re selling, this applies, because what the consumer wants is changing, and the way they’re searching for information is changing. Is internet marketing too techy for you? At this point, yes it probably is. So it’s time to start learning! Embrace change, because it’s here to stay.