Blog

Everything You Do Has a Ripple Effect

By Christian

My last post made me think about something that I wanted to mention here briefly. This will be a short post, because I think I can make the point very succinctly. Remember this rule when you’re marketing your business online:

Everything you do has a ripple effect.

On the internet, everything is connected. It’s massively convenient this way, and it’s hugely powerful, but it’s also a double edged sword. Think about it…everything is connected. This means your message is going to spread across the globe instantaneously. And along with your message will go your value proposition. If you’re creating real value for others with your business, you’ll be able to grow successful quickly. Likewise, if you’re a spammer of any sort, if you refuse to handle complaints professionally, etc…word will get out in regards to that as well.

With everything being connected, everything you do creates a ripple effect around the world. All businesses are global. If you handle a rabid commenter poorly, not only will you likely lose that potential customer forever, but you’re comments will be seen potentially by hundreds of others. Hundreds of other people who are likely still forming an opinion about you and your company.

If you, alternatively, respond to a complaint about you or your product on a forum, and you do so promptly, professionally and in a way that truly helps, you will likely create at least one customer for life, but even more likely is that hundreds of others will see your comments and be impressed by your attitude and the value you added in that instance.

Everything is an opportunity to either build your brand…or damage it. And with everything being even more connected than ever, the effects of our actions are magnified many times. Think before you act…but don’t just think about the event itself…think “what ripple effect will I be causing?” Because, there WILL be a ripple effect. Be good 🙂

20 Ways to Instill Trust and Make More Money

By Christian

As I mentioned in my last post, trust is a hot commodity. It’s essential to instill trust with your readers if you want to get good business results from your blogging, social networking and internet marketing. So how do you instill trust?

The methods we use to market products and services these days are changing rapidly, and if you’re reading this blog you’re obviously aware of these changes and are taking steps to learn. Kudos. But it’s important…absolutely essential…to understand one simple fact.

The way people buy things is changing, but the REASONS people buy things haven’t changed at all.

In other words, people may be searching for information differently, they may be hyper-connected and using new resources to find out what they want to know, but deep down they still need the same things. People want to avoid pain and increase pleasure. They have the same hot buttons: greed, envy, love, etc. And they also need to trust you if they want to buy from you.

Here are things you can do to instill trust:

Create quality content, specifically written for your target audience.
Respond to your comments. Be thoughtful.
Respond to your email. Take time to be helpful.
Be everywhere. The more your audience sees you “out there”, the more your credibility increases.
Offer a guarantee for everything you sell. Take all risk upon yourself, leave only value for your customers.
Honor your guarantee. It should be just as easy to get a refund as it is to place an order.
Don’t spam people.
Leave thoughtful comments on other blogs. Use comments on other blogs as a conversational tool, not a promotional tool. People know comment spam when they see it. If you think real customers are going to click through your comment spam on other blogs and buying things from you, you’re deluding yourself!
Be honest.
Be consistent.
Make your products and services targeted. In other words, don’t just produce what you want. Confirm there is a need first. Targeted product creation instills trust, because it speaks directly to your customer. They will really feel like you really know them.
Don’t post blind, stupid links on Twitter or in your social networking status. Would YOU click on a link that says “hey check this out! crappyaffiliatelink.tinyurl.com”? I’m not against affiliate marketing of course. Not at all. I’m just saying, blindly blasting out affiliate links, hoping some of them will stick is NOT the way to build trust.
Before you post anything, anywhere, ask yourself “Is my goal to create value for my customers, or am I just trying to sell something?”
Be around for a while. There’s really no getting around this. The longer you are around, the more credibility you’ll build and the more your reputation will proceed you. This is a key element of trust, and it takes time.
Make your site easy to navigate.
Be an active member of other forums or a guest author on other properties that are valued and trusted by your target audience. This is another element of “being everywhere”, from #4.
Avoid overzealous claims in your sales copy, even if they’re true.
Don’t ignore complaints, and don’t be rude…seriously, someone who has taken the time to complain or leave a stupid, hateful comment on your blog is EXACTLY who you want to interact with. They care enough to let you know…99% of the time, it’s a simple issue you can resolve immediately with very little effort, and when you do this, you come off like a hero. If you choose to attack back, you will be justified in doing so, and you will also lose at least one customer forever. You can choose between using such an event as an opportunity to grow trust in your brand, or you can choose to come off looking like a jerk. Your choice!
Testimonials. This is a classic. It works, and it will ALWAYS work. Show people proof that your product or service has produced favorable results for others. Produce a system for getting testimonials from your buyers today!
Be good. This one might sound like a cop out, but I think it might be the most important one of all. Being good requires constant hard work, networking, staying on top of things and really putting your honest, full effort into your business…every day. These are all things the “gurus” claim they can teach you to skip. Learn all you can from the gurus, but then go out and bust your ass implementing what you’ve learned. Don’t skip the hard stuff, because doing what your competition is not willing to do…that’s exactly what will turn the tables in your favor. Can you make money online by doing very little? Yes, you can make chump change that way. Of course, if you’re in it for chump change, you’re reading the wrong blog 🙂

Of course, I don’t consider this to be a masterfully comprehensive list, but it’s a few things I consider to be absolutely crucial for instilling trust with your buyers.

Do you have any to add? Let me know what you think!

Why You Must Focus on Creating Trust More Than Anything Else

By Christian

Trust is essential. And when it comes to internet marketing and blogging, instilling trust is a unique challenge. People have always bought brands they trust, and trust has largely always come from two places: mass media and word of mouth. If you’ve been involved in internet marketing or otherwise working to make money online for any length of time, you’ve no doubt come face to face with the concept that just because you put up a sales page or a blog doesn’t mean anyone will visit. And just because they visit most certainly doesn’t mean they will buy! So what gives?

Once Again, Prevailing Wisdom Fails…

Here’s where most people screw it up. The prevailing wisdom is that in order to get the sales you want, you just need to “get more traffic”. It’s all about traffic. If you get more traffic, you’ll make more sales. Well, I can’t really argue with that in theory, but it’s so wasteful, and please don’t ignore the fact that you can get WAY better results by simply learning to be tactful about your approach. I have proven many times that you can bring in plenty of money with what most people would consider very low amounts of traffic to your site, if you learn how to apply the “fantastically simple rules” I describe here on Next Level Blogger. And one of the key rules is instilling trust. Bottom line: if your buyers don’t trust you, they’re not going to buy from you.

Let’s face it, not every niche is a high traffic niche. You need to learn to make money even with low traffic.

In other words, you can try to make up the lack of trust by simply driving more traffic to your site. If you get enough people to your sales page, you’re gonna get some suckers! And of course some of those suckers are going to buy from you. But look at the cost of doing business this way:

To drive more traffic, you will likely have to spend more money on advertising. Higher costs mean you make less money per sale.
To drive more traffic, you will spend a lot of time on things like link-building, seo, etc. Not bad activities, but time that could be spent on creating better content, interacting with your customers, etc. In other words, which do you think creates a better user experience, improved content or link-building?
By being dependent on high traffic, the moment something happens and your traffic drops for whatever reason, your sales dry up also. If your income is based on more organic and natural human interaction and real relationships, your income will not be nearly as sensitive or volatile.
By focusing on getting more and more traffic to increase sales, you are not allowing yourself to really zero in on improving your actual offering. Who needs to really improve anyway? Just get more traffic, and that’s all you need to worry about. Believe it or not, most people working to make money online use this mentality…

It’s All About Trust

In a post coming up soon, I will write specifically about how to instill trust. In this post I simply want to motivate you to look at your business a little differently than most people do when they approach internet marketing. If you create trust with your buyers, you’ve closed an important gap. One that separates you from your buyers. You won’t be dependent upon huge traffic to make sales and make money online, because your visitors will trust you. Your closing ratios will explode, because your visitors believe what you say, and they will see the value. Trust goes a long way. It will transform your business, if you are willing to do the work to harness it. It’s all about trust!

Why I Often Refer to Visitors as “Buyers”

By Christian

Have you noticed that? Often when I’m writing a post, and I’m talking about the visitors to your site, I refer to them as “buyers”. It’s important what words you use. I believe so anyway.

The reason I call visitors “buyers” is because that’s what they are, right? Do you want your readers to visit, or do you want them to buy?

I highly recommend letting this idea take full hold on your blogging and internet marketing, because it’s a lot more powerful than it might seem on the surface, and the most powerful concepts are almost always the simplest and easiest to miss! Focusing on the fact that every visitor is a potential buyer can have a significant effect on nearly every aspect of your internet marketing.

If you think of every visitor as a potential buyer (instead of just “traffic”), you will be compelled to customize the experience for every visitor possible. Instead of just “driving traffic”, you will focus on building a unique and valuable experience for EVERY visitor, not just the 2.3% who happen to buy from you. This effort alone can seriously increase your closing ratio, because it forces you to look at the details. It’s easy to look at 1,000 visitors and be pleased with the fact that you’ve gotten a few orders and made some money. And don’t get me wrong…that’s a good thing. You should absolutely be happy when you’re making money from your business! But look at the fact that HUNDREDS of people left without buying anything or communicating with you in any way. This isn’t defeatist or focusing on the negative, because what you’re doing is searching for opportunity. You should care about the ones that get away. You should focus on the fact that THEY are buyers too…they’re ALL buyers!

The people you sell to are hugely important, but the people who DON’T buy from you…those people are an even larger asset, because they show you what you’re doing wrong, where you’re dropping the ball, where you’re failing to provide value. They can show you, if you’re willing to do the work, how you can improve.

We should always be seeking to improve. We’re not “closing traffic”, we’re selling to people. And when someone doesn’t buy from you, you need to realize that is a real person who didn’t find value in what you’re offering. Why? The answer to that question is what will make you a millionaire. But you will only have the guts and tenacity to continue asking yourself that question day after day when you realize your traffic is more than traffic. They’re people. They’re buyers. They’re customers. Every single one of them.

The Number One Reason Blogs Fail

By Christian

Most of the readers of this article are people who are actively involved in blogging, internet marketing or social networking for business…or people who are looking for a good way to GET involved in these activities. One of my biggest goals is to communicate the fact that there really isn’t a hardcore secret to making it work. You need to be purpose-driven and work hard at it.

I suppose I could sell you a book on how to make a million dollars in your first year while only working a few hours a day, or I could charge you $97 for a “proven, guaranteed program” on how to get 10,000 followers on Twitter in the next 90 days. But I’d rather just tell you the truth.

Here’s the motivation for me: if I tell you what really works, then some of you will turn away and not come back, because I’m not telling you what you want to hear. To me, that’s a good thing. The reason it’s good for me to run some people off, is because I sell stuff. I sell sales training and consultation, and I sell information products. If you’re looking for a fast fix or a get rich quick deal, you either won’t buy what I’m selling, or you’ll complain when you get it, so me just giving it to you straight really is better for all of us!

The Reason Blogs Fail

That said, what IS the reason most blogs fail? This is my honest assessment: the reason most blogs fail is because they were improperly researched to start. Probably very little or NO research was put in at the beginning, and as a result the blogger failed to get any meaningful results. Then they quit.

I would quit too if I got no results! If you’re getting no results, it’s smart to move on to something else. It’s important to know the difference that a failed blog doesn’t mean you’re a failed blogger! I hope these bloggers are not giving up on blogging altogether. I hope they are picking up the pieces and learning from their mistakes…and moving on to more successful projects in the future.

But the idea stands: if you want a successful blog or internet marketing plan of any kind, you need a fully detailed plan to start off. As you know, I consult with sales people all the time, and you’d be amazed at how many people have no business plan of any kind. No written goals at all. I’m sorry, but you cannot run a meaningful business and achieve meaningful results without a plan.

The Magic of a Business Plan

The magic of writing up a business plan is NOT in the finished project. You can throw the business plan in the trash for all I care (figuratively speaking; it’s best to keep it, refer back to it and continue to revise it at least quarterly). The real power in writing a business plan comes from the writing process.

What is your target audience?
How will you target them?
What will be your main source of traffic?
What steps do you plan to take to ensure you get the traffic you need?
How do you know these steps will be effective?
How will you measure the success of your blog?
How do you know that getting those results will create a meaningful impact on your business?

Answering questions like this put you in the hot seat. Will your idea for a blog work? I don’t know, but don’t you think it’s better to find out before you spend the next several months working on it?

Failure to plan properly is not the ONLY reason a blog can fail of course, but it’s the number one reason. It’s amazing how many businesses are out there operating with no plan whatsoever. If you take your success seriously (why wouldn’t you?), do the necessary work to write a proper business plan. You’ll be doing yourself a serious disservice if you choose to skip it!

Is Selling on Your Blog Sleazy?

By Christian

I just wrote recently about how we’re all salespeople, whether we think so or not. This begs the question: if embracing the fact that we need to sell things in order to really make money online is necessary, why are so many of us wary of asking for money from our readers?

This is an essential issue to address, for the simple fact that if you DON’T ask for what you want, you will not likely get what you want. We all understand this concept, but many of us are still bashful about asking for people to buy things from us. Asking someone for money is tough, it feels to us as if we’re violating or somehow cheapening the relationship we have with our readers.

Are You Ashamed to Ask for Money?

Sometimes we feel ashamed of asking for money, because deep down we feel that salesmen are sleazy. Is selling on your blog sleazy? I hope to answer this in this post, but ultimately this is going to be a personal decision. But know this: if you don’t sell stuff, you’re not likely to ever make much money in anything you do. This isn’t necessarily a bad thing…money isn’t everything. Believe me, I understand this. I’ve turned down several high paying jobs that would have required way too much of my time.

Turning down a job that pays well over a hundred thousand a year is not something a young me would have done. But you learn eventually that money isn’t everything…so I get it.

But this doesn’t mean selling is sleazy! Being sleazy is sleazy. But to say that all salesmanship is sleazy is a blanket statement that we all know is not true. Not if we’re being honest. So, that’s the answer I have for you:

Is selling on your blog sleazy? Yes, if you’re a sleaze. For the rest of us, it’s an honest and absolutely essential business practice.

How to Get What You Want

What does this mean for those of us who really want to make money online? How do we take our business and really promote it effectively through internet marketing, social networking and blogging? Here’s how:

We have to know with absolute clarity what we want. Then we need to ask our readers to give it to us.

This is all there is. Blogging is simple! It’s just work. If we create a LOT of value for our readers, we have every right to ask for money. Not all will. It’s cool. You’ll never have a 100% closing ratio, but you don’t need one. Many internet marketers make good money from a closing ratio hovering around 5%. Personally, I think you should expect way better results than that. But I digress…the point is that you don’t need EVERYONE to give you money, you just need some people to give you money. But if you don’t ask you don’t get.

Lesson from the Trenches

How to create huge value for your readers? This is a great topic for future posts, but let me give you a quick story from my direct sales years for now. I used to sell Kirby vacuum cleaners door to door. You learn a lot about building value by selling door to door. I’m asking people who haven’t met me 15 minutes ago to spend $1500 on a vacuum cleaner that didn’t think they needed before I walked in.

After my demonstration, I always asked people what they thought the price tag was, and most of them told me they were expecting a price tag of over $3000. So when I told them it was $1500, they were visibly relieved. You could actually seem them relax into their seat when I gave them the order form.

How do you do this? I will get into the fine details as I continue to develop this blog, but for now I just wanted to give you the basic concept…if you want to ask someone for $1500, you better give them $3000 in value. If you want to have someone buy your ebook for $47, you better be able to show them definitively, in terms they understand, why it’s worth a lot more…that’s the concept.

Give people a deal. It’s more work for you, but it’s a better deal for your customers, and that’s how you make money. You make money by creating value for others.