salesmanship | DT Business Strategies

One of my readers asked the other day how to “sell without selling”, which I think is a great way of describing the art of salesmanship. Obviously, you can’t sell without selling…if you don’t sell, then you don’t make sales! But the sentiment came through loud and clear. No one wants to come off as a schmuck. No one wants to be a sleazoid salesman, but the concern remains; we all have to make an actual living. So how do you get it done?

I’ve written before on Next Level Blogger that if you want to make money online, you need to learn how to sell. This is the art of asking for the order. You have to do it, but if you want to survive, you need to learn how to do it well. Do it poorly, and you’ll be a schmuck. Do it well, and well…the results are like magic.

Lessons from the Trenches

When I was doing sales training for door to door sales professionals, I would take trainees in a home with me to watch me do product demonstrations. Watching the real thing is the best way to learn. I would go into a home and put on a huge demo for the homeowners. I was Richard Simmons. I was Billy Mays. The homeowners and I connected; we were laughing together, shaking hands…we were best friends by the time I was done. And when we left the home with an order, I would ask the new salesperson what they thought, if they learned anything about how to sell. Seeing as how they just watched a sale made, it stands to reason that maybe they learned something, wouldn’t you say?

Often, the response from the person I was training would be something like “Well, I don’t feel like you really sold them anything. They just bought it. You showed it to them, and they bought it. I didn’t learn how to sell.” And therein lies the lesson. Good salesmanship is not forced or uncomfortable. It’s friendly, genuine and to be perfectly honest…a lot of damn fun.

Most people think selling is manipulative and underhanded. The fact is that the only time sales fits that description is when the salesperson is manipulative and underhanded. Unfortunately, it happens a lot, and the misconception of all salesman being sleazy is understandable, but it’s just not accurate.

Good selling is honest, transparent and helpful. No one has a problem solving one of their own problems for an affordable and reasonable price. What people don’t want is to be manipulated or duped. So if you don’t want to come off as sleazy…it’s easy; just don’t be a sleaze! And if you don’t want to come off as manipulative, don’t manipulate people.

Is it really as simple as that? Yes, actually.

So how do you make a sale without being manipulative?

Follow these steps:

Meet with qualified prospects
Discuss the prospect’s problems in detail
Have the prospect decide for themselves which of your solutions works best for them

Let me elaborate a bit…

Meet With Qualified Prospects

There is something about blogging that I find fundamentally beautiful. It is the fact that by it’s very design, it attracts qualified prospects. Think about how someone comes to visit your blog. Perhaps they found you in Google while searching for information they need. Maybe they follow a link that they believe will take them to information they want. Perhaps they received an email from a friend saying “hey check out this article”. In nearly all cases, a visitor is on the pages of your blog for one reason…because they’re actually interested in what you’re selling.

That does not mean that you don’t need to be good. You do. Your content needs to rock. And what you sell has to be top notch, because people can sniff out crap from a mile away these days. But if you’re the real deal, and you have something of actual value to offer your readers, blogging automatically attracts the right people to you. This takes care of step one automatically. By blogging, you’re already meeting with qualified prospects.

Discuss the Prospect’s Problems in Detail

If you’re trying to be helpful, what do you do? You meet people at their level. Discuss their problems. This is how people are going to find your blog to begin with. They have a problem. They are going to specifically look for someone talking about that problem in the hopes they can find a solution. This is simply how it works. So, talk about their problems.

This is where real expertise comes in. You have to actually know your business. If you’re just doing something to make some cash, it ALWAYS comes through in your content. However if you really know your subject, and if you really do have a valuable solution for people, you will have no problem writing at length about the problems that your product or service can solve.

Don’t talk about yourself or your product. Talk about your prospect and the problems they face.

Case in point: have you been reading this post this whole time thinking “man this guy is such a sleaze; he’s just trying to sell me on why I should hire him as a consultant, to help me take my business to the next level by improving my sales and marketing tactics online”?

If you’ve read this far, I’d wager that’s not what’s on your mind! You’re most likely reading the post because it connects with an issue you’re having. Why in the world would you be reading this post if you weren’t interested in learning how to make more money online or market your business more effectively on the internet? And as luck would have it…if you happen to want a more personalized and one-on-one solution for your business, I can help you with that. Big coincidence, huh? 😉

Have the Prospect Decide for Themselves Which of Your Solutions Works Best for Them

Online, asking for the order is simple. All you have to do is make your solutions easily available. By focusing on the prospect’s problems, you’ve drawn them in. You’ve attracted qualified and interested visitors. And now, consider why they’re there. To solve a problem, correct? And your entire page happens to be filled with links and additional resources that they can explore. All of which solve their problem, and all of which add to your bottom line.

Perhaps your article is all they needed for right now. Or perhaps they’re not quite ready to purchase anything just yet. That’s totally fine. That’s why you give them many opportunities to easily subscribe. And that’s why you offer enticements and invitations to revisit your blog regularly. And that’s why you keep your content coming regularly. And that’s why you keep the quality high. If you know your stuff, and if you continue to connect with them, at some point one of your solutions will connect with them as well.

This is a post I wrote a while ago, and I’ve decided to share it on Next Level Blogger for this reason…I believe everyone reading this blog is concerned with truly doing what’s necessary to be effective at marketing themselves online. This means different things to different people, but the one thing it means to all business people is that we need to make money blogging. In business, if it’s not profitable, it’s not sustainable. We need to be efficient, and we need to be good.

I maintain regularly in this blog that being successful at making money online requires embracing the salesman we all have inside of us. The topic of sales is always volatile. Most people do not want to be salespeople, but I argue you are a salesperson whether you want to be or not. It’s not a matter of whether you are or not…it’s only a matter of whether you’re good or not. My goal is to help all readers of Next Level Blogger to truly excel in this area and to be successful at making their business all it can be through blogging, social networking and internet marketing. That said, here are some of my thoughts on salesmanship. I’d love to hear your comments…

“Salesman” is a dirty word. It’s one of the reasons I’m attracted to the profession and why I consider myself a salesman. It’s a massively misunderstood profession. It’s also a massively abused and poorly executed profession. There are good salespeople out there, but there are very few. I am one of the good ones. It’s my mission to teach others that salesmanship is not dead but more vital and needed than ever. It’s good salesmanship that will make or break your business. It’s good salesmanship that will make or break your life. It’s good salesmanship (not money) that makes the world go round…

A good sales experience can profoundly change your opinion about something. It can make you a fan for life. It can affect your decisions in a fundamental way. Believe it or not, everyone is in sales. It’s not a matter of debate. You want stuff. Other people have what you want. You want them to give it to you. That makes you a salesperson. Look, this doesn’t mean you’re a GOOD salesperson. You’re probably not. You’re probably a bad salesperson. You’re probably ineffective and inept at sales. But there’s a good reason for that. The reason is you’ve never focused on your sales skills. You’re never sat down to make a plan to systematically improve your sales skills. Probably because you don’t consider yourself a salesman. That’s fine. It’s your choice. But I’m telling you, the sooner you accept the fact that you’re a salesperson, the sooner you can get down to work and finally start getting what you want out of life.

You Have Ethical Responsibilities

Here’s a real key to success in sales. And it’s one of the reasons so many salespeople are bad at what they do. You have ethical responsibilities. It is your right to live how you choose, but it is your ethical mandate to live in a way that is mutually beneficial. Most salespeople just want the close, and that is where they screw it up. The largest most important thing you can do to greatly improve the quality of your life in sales is to answer the question of “why”.

Why do you want what you want? Why do you want your boss to give you more money? Why do you want this person to buy from you? Why do you want more vacation time? Why do you want that new car? Why are you willing to work late and sacrifice time with your family in order to get these things? See, you better have good answers to these questions, and they better be answers you’d be happy to share with your mother. If not, you need to own up to the fact that maybe, just maybe that new car just isn’t worth working for. Maybe you want it for the wrong reasons. Follow?

If you want good things, for mutually beneficial reasons, that is the first and more fundamental step towards becoming a good salesperson. See, if you know why your goal is mutually beneficial, all you have to do is explain it well to your customer, your boss or whoever you’re selling to. With good communication skills, the rest is a piece of cake. It’s when we try to use good communication skills to our customers’ peril…that’s when we give salesmanship a bad name. When we have a goal which is not in our customers’ best interest, but we try to acheive the goal anyway…that’s when we’ve violated our ethical responsibilities. That’s not success, my friend, even if you DO have your dream car.

How to Rock

When you’ve aligned your goals with a healthy concern for others, you will ultimately find that what Zig Ziglar says is true, “You can have anything you want in life, if you can just help enough other people get what they want.” There is no better way to achieve your goals! Now that your goals are simply to help others, you will find that this one factor alone will affect your entire approach to building your business. Instead of just trying to close the deal, you’ll investigate the customer’s motives, needs and wants, and you’ll work to find a way to help and add value. This is true salesmanship. This is where you find common ground and develop a mutually beneficial relationship that lasts. This is how you REALLY reach your long term goals.

And that is why I’m in sales. I know that when I sell a product or a service, I’ve made a friend. I would honestly do whatever I can to help them out, and guess what…I get paid too. A nice little bonus.