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Small Business Marketing Strategies

The Number One Most Horrible Business Strategy Ever

By Christian

Every year this time I ask readers and clients…especially clients…what they’re planning on doing next year.

  • How will you improve?
  • How will you grow?
  • How will your business improve it’s reach?

A disturbingly high percentage of people respond with something like this;

“I’m going to try harder…”

or…

“I’m going to work harder…”

Candidly, this is the most horrible business strategy ever! Why? Because it’s not a strategy at all. Don’t let yourself fall victim to this trap!

This is a great opportunity to talk specifically about web marketing, since that’s the primary focus of this blog. Many people out there right now have some smart things on their to-do list for 2011. They might include:

  • Start a blog
  • Launch a new product
  • Do more prospecting
  • Get more sales people and/or affiliates
  • Etc

These are smart items to accomplish. Go for it! I am also an advocate of “try harder…” and “work harder…”. Let’s not misunderstand each other. It is important to work hard; just know that working hard isn’t a strategy. Starting a blog isn’t a strategy. Launching a product isn’t a strategy either. Let me clarify…

The difference between an asset and a strategy

Everything mentioned so far is an asset. Your energy…and the amount of energy you decide to put into your business…is valuable. It’s an asset. It’s an important one. So is your blog. If you’re going to launch a new blog this year, that’s great! It’s an asset. So is a new product. These are all assets, and a successful business needs to have strong assets. Just don’t mistake an asset for a strategy.

I see business owners make this mistake all the time! They create checklists, and they run through everything, convincing themselves they’re working hard and doing the right things. They’re acquiring assets.

  1. Launch a blog…check!
  2. Create a Facebook business page…check!
  3. Create a new product or service…check!
  4. Put in a few more hours each week…check!
  5. Hire a new assistant…check!

You’re piling up assets, but there is no STRATEGY anywhere in sight! So my question to you is…what is your STRATEGY this year? I don’t care much what you want to accomplish. That is highly personal and subjective. You can set whatever goals you want. Whatever edifies you and motivates you…go for it!

Want to make a hundred thousand dollars this year? Great. A million? Great. Goals are important, but they’re very easy to set. We all know the importance of having goals and writing them down. What we need to FOCUS on is strategy. Most of your business plans contain 90% asset aquisition, and very little strategy. This is fun for a month or two, because you get to be busy, and you get to check things off your list, but after a short while it starts to become apparant that nothing is really happening.

  • Have you ever started a website, and it just sat there accomplishing nothing?
  • Have you ever launched a new lead generation system that cost you some money but fails to pull it’s weight?
  • Have you ever hired someone that doesn’t add to your company’s bottom line?

These are all examples of assets that have been mistaken for strategies. Let me explain…

The problem is that when we mistake assets for strategy, we end up with a bunch of assets that aren’t performing. If you buy a rental property, you have an asset. But if you fail to manage it properly, it turns to crap over a period of time, and you end up with a liability that just ends up costing you money. That’s what assets do when you don’t attach a strategy. So, make sure you have a strategy!

What is your strategy?

Want to start a blog? That’s a terrific, powerful asset. Congratulations! Now…what is your strategy?

  • What specifically do you want your blog to accomplish for your business? Brand awareness, lead generation, sales, client engagement?
  • What schedule will you follow to produce content for your blog on a consistent, regular basis?
  • What specific tactics will you employ to drive traffic to your blog? SEO, PPC, social media, etc?
  • What metrics will you use to TEST and measure your growth?
  • Why are these specific metrics important to you?
  • How often will you visit these metrics, and if things are not on track, what will you do to GET on track?

These questions are the BEGINNING of what it takes to create a strategy, and some of them aren’t necessarily easy to answer. You might have to do some research. You might have to do some networking or hire a consultant to give you some perspective. I do consulting by the way 🙂

The ideal asset to strategy ratio

Do you see the difference between an asset and a strategy? Do you see how essential it is to have one strategy for every asset you have? An asset without a strategy quickly becomes a liability. MANY of you have a lot of liabilities on board that are costing you a lot of time and money. You can cut them loose, or you can put them to work for you.

Importantly, when it comes to marketing most of you guys (for those of you who don’t know, I work with and write this blog for a specific type of small business owner) only need a few marketing assets. 2-3 strong lead generation systems coupled with a strong marketing strategy WILL produce more leads than you even know what to do with.

Are you marketing efforts getting that type of results in your business? If not…it’s time to develop a STRATEGY that works for you!

The 5 Stages of Awesomeness and High Conversion

By Christian

Want a highly profitable, effective marketing plan? I’m going to hit you hard and fast with this. Your marketing plan HAS to include all 5 of these elements, or you’re throwing away money…lots of it. Here are the five stages:

  • Attention – get their attention
  • Cultivation – build relationships
  • Conversion – make offers; sell stuff
  • Contribution – generate repeat and referral business
  • Advocacy – identify your greatest “fans” and aid them in the work of spreading your message

These five stages are all essential when it comes to making a huge living from a small blog or website. Interestingly, before internet marketing came to power, most businesses lived solely in the “attention” and “conversion” stages. Sell a product. Find a new customer, sell them a product. Find yet another new customer, sell them a product. And on and on it goes. Madness.

Most internet marketers these days spend all their time in the “cultivation” category. The focus now is all on relationships. I’m a fan of relationships. Where would I be without my friends and clients? Nowhere. That said, relationships are not the end of the story. They’re not even the BEGINNING of the story. Yet most marketers these days are convinced they’re the WHOLE story! Bullocks.

Read Jeffrey Fox’s great book The Secrets of Great Rainmakers, if you want the TRUTH about relationships. Read the chapter called “Relationships are Bunk”. Succinct. Beautiful.

Successful marketers make a killing all day long by taking each one of these essential phases to task. It can be done intentionally or unintentionally, but it’s a lot easier to take a deliberate approach and make sure you’re covering all your bases. Like all of the tactics we discuss here, if you do it, you’ll get the result. It’s just how it works.

Let’s discuss each of these 5 stages in depth. Please fire any of your questions to me by email or Twitter. I’ll answer them. Articles covering each of these individually are coming soon…

Should I cut back my marketing to save money?

By Christian

There’s been a lot of talk lately in the small business community about “cutting costs”. This always happens toward the end of the year. It’s especially understandable these days, when a lot of business owners are struggling with changes in their market.

Cut waste. Cut unnecessary expenses. Cut systems you’re not using.

DON’T cut investment in your business.

Not all expenses are the same! But many of you think they are. To you, an expense is an expense is an expense. And when it comes to expenses, fewer is better. It’s not overly complicated, but there’s more to it than that.

Unfortunately a lot of biz owners look at money poorly. As in…they look at money like poor pe0ple do. That’s a shame, because you’re creative, motivated, gutsy and talented. You have everything it takes to be successful, so take the next step and learn a bit about the differences between investing and spending.

Spending = expenses that do not yield a return on investment

Investing = expenses that DO yield a return on investment.

I’ve seen you guys (real world stuff…this ain’t made up, hypothetical stuff) flippantly shut down websites you’ve owned for years, that have tons of exposure and incoming links, so you can save $100 a month.

I’ve seen you guys cut marketing campaigns that bring in leads, so you can save some money. Think about that for a second. I talked with a guy last week in a LinkedIn forum about this. He was BRAGGING about  how much money he was saving. Unbelievable. How are you going to grow if you don’t invest in your business? Find new ways and creative ways to invest in your business, but don’t stop investing. I know this is a tough market for a lot of you. Sales were down in 2010, maybe they were down in 2009 also.

SOOOO, it’s the time to invest MORE. Not less. If you need to cut expenses, move that in-house server into the cloud. My real estate team just did this, and it gives us the EXACT same performance for several hundred less per month. Cut your mocha lattes if you need to. I wouldn’t recommend it unless it’s truly necessary, but sometimes we need to take extreme measures.

If given the choice between cutting the cleaning service or cutting marketing, a LOT of you choose marketing. For God’s sake, please don’t do that. Take out your own trash. Look at your payroll; are you paying an employee $30k a year to do stuff that doesn’t bring in a return on investment? I’m not going to tell you to drop the empl0yee. I’m going to tell you that it’s YOUR job to get them doing stuff that DOES bring in a return.

Don’t cut marketing when business is slow. Do MORE marketing. If it’s slow for you, it’s slow for others. It’s not time to run in fear. It’s time to grow.

What is your REAL goal?

By Christian

People in business (such as you and I) are often busy trying to get people’s attention.

  • Getting new clients
  • Tweaking an ad to get a bigger response
  • Building your email list
  • Changing the layout of your website for higher conversions

These are all examples of trying to “grab” people. I am a fan. It’s essential, really. But I was talking earlier this week with a friend on Facebook, and she said something that disturbed me. I was making fun of this ad. Thank you Gunes for bringing this ad to my attention!

I pointed it out as an example of perhaps the worst marketing in the world at this particular moment. Most people agreed. Many were appalled. A few were disgusted. But this girl said “Well, at least they got our attention. Mission accomplished.”

Getting people’s attention is NOT the goal

Is this where your primary focus lies? Is your main marketing objective to get people’s attention…at any cost? If so, I have a simple question for you. The question is, “And then what?”

And then what?

After you have someone’s attention, what then? Have you put so much force into getting their attention that they are now offended? If so, how are you going to convert that attention into a sale? I don’t see it happening.

There is a saying that “any publicity is good publicity”. People cite public figures like Howard Stern and say all the negative press actually grows his listener base. OK. But consider Howard’s objectives. His entire goal is to get people’s attention. It is his only objective. Very, very few of us are in that boat. I’m not criticizing the dude; I’m simply pointing out that you need to compare apples to apples.

If you’re a shock jock or the frontman of a rock band, go on right ahead and continue making an ass out of yourself. But remember that Howard Stern is not you, and you are not him.

Can you imagine what the world would be like if EVERYONE was a shock jock? Oh my goodness.

But that’s what many companies try to do. Their sole goal is to get your attention. Consider the EFFECT your marketing is going to have on others. Remember your REAL goal is not to get attention; your REAL goal is to make sales. The two really can be mutually exclusive! And don’t forget your BIGGEST asset…the biggest asset that most business owners completely neglect…

I’ll hit you up with that in the next post…

My 7 Biggest Marketing Mistakes

By Christian

I’ve made tons of mistakes in marketing. These are the biggest:

  • Trying to help instead of focusing on the negative – I used to think that nice guys finish last. I was right. As it turns out, negativity pays when it comes to marketing! Make your headlines negative. Don’t focus on solutions. Focus on problems.
  • Trying to work with everyone who wants to work with me – It took me a long time to accept the fact that my target market is not everyone. Your target market also…is NOT everyone! As small business owners, learning to focus on a specific type of client or customer requires making some emotionally difficult decisions, but once you do things get so much easier, so much more profitable and so much more fun!
  • Too many calls to action – when it comes to marketing, we often try to sell too much. We want to tell everyone everything we do. In reality, our customers’ attention is a valuable commodity, so let’s treat it as such. Don’t expect your customer to care about everything you do. You’ve got their attention for a few seconds. Tell them one specific thing. Connect with them on one specific point, and build from there. Making fewer calls to action gets you a more meaningful result.
  • Not charging enough – I’ve raised my consulting fee several times, and business has not slowed. As it turns out, charging more (when you do it right) doesn’t cause you to lose business. It causes you to get better customers.
  • Holding back valuable information – I used to feel that I should share some ideas only with people who pay me. You know, leave the crappy ideas on my site for free, but give the GOOD stuff to paying clients. As soon as I started giving everything away, something funny happened…I started getting more orders.
  • Thinking quality content speaks for itself – as a blogger, I used to think great content was the key. All I needed to do was create great content for my blog and people would eventually catch on. Wrong. You need to spread the word. You need to market your blog. Great content is important. Marketing and networking are just as important.
  • Not selling products – the idea of putting a product together and selling it was always really intimidating to me, so I stuck with selling consulting. That’s fine, but consulting is always a trade of dollars for hours. Products are leveraged. Put the time in once, and then you can simply sell it over and over again. After I created my first product, I learned it’s really not that hard, and the benefits are huge.

These 7 mistakes have cost me a LOT of time and money. They are easily avoidable, so I’ve put a report together that addresses each one specifically. It’s free. If you’re a subscriber of Dangerous Tactics, you should already have received a copy. If not, please let me know, and I’ll make sure you get one. If you’re not a subscriber of Dangerous Tactics, head on over and grab a copy of My 7 Horrible Marketing Mistakes. I think you’ll dig it.

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