The primary objective of Premium Support is to offer you a suite of services that removes all technical tasks from your plate, so you can focus on your business.
Premium Support covers all the following tasks and services, so you don’t have to worry about them:
24 Hr Help Desk – Any inquiries receive response within 24 hours, usually same business day.
Hosting Support – We take responsibility for your hosting server running at it’s best.
Website Support – While most vendors treat your website as a “third party application” that is not supported, we provide comprehensive coverage of the security and performance of your website as well.
Website Backups – We keep current backups of your site, so if anything ever needs restored, we can take care of you within a single business day.
Website Security – Real time scanning prevents the vast majority of security threats. Most traditional web hosts consider this a significant upsell opportunity. We include it at no additional charge. We think security should be a given.
Site Repair Service – Repairing a broken site can cost thousands of dollars. If your site is ever in need of repair, we have you covered at no cost.
Analytics – Full Google Analytics integration is available and highly recommended! Provide login to a Google account of your choosing, and we’ll integrate your site, so you have full analytics on every page.
Performance Upgrades – As the web continues to evolve, your website technology needs to stay current. We publish significant upgrades to your website quarterly to keep things running smoothly.
Security Upgrades – Malware and all manner of malicious code is out there. Most of it is automated and brings down tens of thousands of websites every day. Our ongoing security upgrades ensure you’re sitting pretty and running smoothly.
Seamless Upgrade/Downgrade – If you ever decide to upgrade your services up to a more robust service level or downgrade services to a lower level, the migration is done at no cost to you.
Please also see Client Terms of Service.